Back to Basics #8: Social Media Trends: Do Small Businesses Need to Keep Up?

Small business owners: Are you tired of hearing about the importance of social media? Have you started up a Facebook page or Twitter account and decided that it’s just too much effort for too little payoff? Well, you’re not alone. Many small business owners feel that social media trends don’t offer a lot for their companies—what’s popular today might be gone in a couple of months, after all. And who wants to spend a lot of time building up a following just to find out that there’s another new social media network out there?

Unfortunately, you still need to be harnessing the power of social media. Even if you don’t keep up to date with social media trends, you will find that there are certain staples that are here to stay—at least for a few years. And that’s plenty of time for you to invest in your followers and customers to make sure they connect with your company.

The number of small businesses jumping on board with social media trends is only growing.

Did you know that…

• 88% of small businesses use LinkedIn.
• 84% of small businesses use Facebook.
• 74% of small businesses use Twitter.
• 58% of small businesses use Google+.

(statistics taken from HeidiCohen.com)

And the numbers are only growing. Many small business owners who haven’t begun social media marketing yet say that they plan on implementing a strategy within the next year. Those who already have often say that they want to step up marketing efforts and track results more carefully. If you’re in the former camp, check out our articles to learn more about what social media is, and how to develop effective social media marketing strategies on a small business budget.

Text and photos aren’t enough anymore—you need to try out videos.

Another one of the top social media trends for small businesses is the growing usage of YouTube. Companies are happily producing their own visual content for their customers. According to a small business survey conducted by Verticalresponse.com, 35% of the small businesses they surveyed said that they used YouTube as a part of their regular marketing efforts. With the number of free video creation programs available on the internet now, it’s become much easier for even the most non-artistic person to make informative, engaging, and SEO-friendly videos. You can actually have a lot of fun creating videos for your customers—think of them like visual blog articles. You can talk about a variety of subjects relating to your industry. For blogging ideas, check out our article here and apply some ideas to your video content. The videos don’t have to be stiff and “corporate” in appearance--you can make them as unique as your company.

But what about the competition? How do you keep up?

Yes, it’s true that your competition will likely be using social media just as you are. And it’s also true that as people join social media sites, you'll have more competitors. You'll be competing not only for business, but for your content to even be seen in the first place! Think about it: If the average Facebook user has, say, 300 friends, how many posts do you think they’ll see in a day? A lot. Now think of all the companies they’ve “liked”. There’s going to be a lot of competition to be seen on their news feed.

Unfortunately, as the user base for social media sites grows, the competition levels get continually tougher. And usually the only way around this is to start paying. You can pay for ads to be placed on a target demographic’s page, or you can “boost” your posts to make sure they stay on top of a news feed. You’re certainly not forced to do this by any means—but remember this as time goes on.

Whether you’re new to social media or you’ve been working on it for years, there’s no way around it: small businesses must stay on top of social media trends if they want to see organic growth online. This isn’t to say you must spend 24 hours a day on social media; however, with regular updates and time investment, you’ll see your engagement growing and your efforts paying off.

And if social media trends are just too much for you to handle right now...

If you need help managing your social media accounts, visit Internet Local Listings and take a look at our internet marketing packages. We’ll be happy to help you get whatever you need to be seen online--whether it's social media, a new website, or local business listings!

Back to Basics #6: Why Small Business Listings are Essential for Local Businesses

Note: If you’re an internet marketing expert, this post will probably not be of much help to you. But you can feel free to check out our other marketing tips and tricks here, or learn about our internet marketing services here.

If you're a beginner, we welcome you to read our Back to Basics series to learn more about internet advertising and small business marketing.

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Today, people search online to find their favorite businesses—whether they’re looking for a new place to eat dinner or they need to find a reputable salon, they’re far more likely to use a popular search engine to browse through their options than they are to do offline research. After all, with access to a computer or a smart phone at nearly every moment of the day, there’s no reason for people to locate a phone book or a business directory just to give you a call. It’s a waste of time! (And, while we’re at it, a waste of trees and ink!) For small business owners, this means all company information must be made available across a wide range of local listings online to ensure customers can find your site.

As of June 2014, nearly 69% of global searches were conducted on Google. That’s a huge number! But you may be wondering why Google is the top choice for most users. There are other search engines out there, so what gives?

It’s really quite simple. When someone searches for a local business or service, Google combines relevant search data with maps, store hours, site information, and more to create a virtual company profile. It’s visually appealing and easy to use. You can find exactly what you’re looking for with only a few clicks.  If you don’t have your business listed with Google (or across any other major small business listings online), you run the risk of your potential customers going to your competitors rather than your store.

So here’s the fast and hard truth: small business listings are essential to the success of your business.

Especially for companies who have a lot of competitors. Even if your company has been around for years and has a lot of word of mouth advertising success behind it, you need to be listed online. It’s simply the easiest and fastest way to appeal to new customers. Furthermore, even old customers might want to look at your website, look up your phone number, or take a peek at your store hours, and the best way to find those is through small business listings on Google.

Don’t believe us? Here are a few facts that will definitely change your mind:

59% of consumers use Google every month to find a good business. And of these consumers, over 70% value what they find in the results. This data can’t make it any more clear: if your business doesn’t show up in a local search, you’re missing out on people who are not only trying to find businesses like yours, but you’re also missing out on people who are very likely to trust your listing and stop in to your store. Consumers are looking monthly—be there for them.

74% of searches for small business listings take place on Google. Consumers are choosing to look through Google before any other online listings--There are even different listings available for your business depending on your country! And yet, Google dominates the searches, so you need to be absolutely sure you’re listed on this search engine powerhouse!

Claim your small business listings on Google to give yourself a competitive edge. By claiming your listings on Google, you give yourself a huge advantage over your competitors who haven’t done so. You can not only link to your site, but you can add pictures, let customers leave reviews for you, and improve the likelihood that your business will be found when customers search for products or services related to your business. It’s just common sense!

But Google isn’t the end-all, be-all of small business listings.

The success and prevalence of Google is obvious in this situation. If you do not get listed across Google, you’re doing your small business a disservice. But there are other places people look, too: Superpages, Yelp, WhiteSpark, Manta, eLocal, Brownbook, Yellow Pages, and many more. It can be time-consuming to make sure you’re listed consistently across all directories. Furthermore, it’s helpful to have your content optimized to ensure people can find you under your choice of keywords.

At Internet Local Listings, we’d be happy to help you out with this entire process, getting you listed across all directories and small business listings. Whether you choose to use the info you’ve found here and give it a go on your own, or you’d like us to help you with your marketing efforts, we hope you’ve enjoyed this article in our Back to Basics series!

Read more Back to Basics for Small Businesses:

1. What is SEO?

2. What is Social Media?

3. What is Organic Ranking?

4. Why Your Company Needs a Digital Marketing Firm

5.  Blogging for Beginners

Best 5 Benefits of Social Media Marketing

Has your company been planning a social media marketing campaign? Do you already have a campaign running? Whether you’re a small business with a small budget, or a medium-sized business looking to invest more in a marketing campaign, social media is an integral part of your advertising approach.

If you’re on the fence about utilizing social media, here are the best 5 benefits of social media marketing that are sure to change your mind.

1. Most businesses report seeing vast improvements in customer engagement when using social media. According to Social Media Examiner, a whopping 92% of small businesses reported their social media efforts generating more exposure for their businesses. That’s no small number of business owners! Makes us wonder what the other 8% saw. This doesn’t take into consideration, however, how frequently the sites were updated, nor does it say how much money was spent in the process.
2. 3 in 5 small businesses said they gained customers through social media. Amanda Sibley at Hubspot reports that the majority of small businesses found that they’ve actually increased sales simply by staying up-to-date with social media platforms. Even if they didn’t spend a lot of money on advertising, the simple act of updating with fresh content helped them rank better and better communicate with customers.
3. Social media marketing budgets are expected to double in the next year. So what does this have to do with your small business? It simply means that more people are jumping on the social media bandwagon. Right now, there is still a lot of competition on popular sites such as Facebook and Twitter. But with visits to Google Plus rising (Google+ receives 1.2 billion visits per month, whereas Facebook nets 809 million),and Tumblr and Pinterest still holding users’ attention up to 4x longer than other sites, it’s worth it to investigate which other social media platforms would benefit your company—and to do so sooner rather than later. The benefits of social media marketing are almost indisputable in this area!
4. People still read through the ads on social media sites. According to Social Media Today, 60% of LinkedIn users have clicked on an ad on the site, and 43% of U.S. marketers have obtained at least one new customer through LinkedIn. Those statistics alone should make you stop to consider whether your business could be benefitting from networking on LinkedIn. Likewise, other social media sites also have a great effect on traffic: Almost 60% of all social media-referred traffic to B2B websites comes from just three networks: Facebook, Twitter and LinkedIn.
5. Mobile coupons placed on social media sites get more clicks. As stated by Local Vox, Mobile coupons get 10 times the redemption rate of traditional coupons and mobile ads get 3x the clicks. By strategically incorporating mobile coupons to your social media marketing plan, you’ll see an increase in customer engagement as well as purchases.

For more information on the benefits of social media marketing, you can contact one of the Internet Local Listings representatives here or read through our plans to see if you’re ready to take the leap into social media!