5 Tips to Improve Your Social Media Strategy

You’ve probably seen articles about social media fails: Someone posts to the wrong account; a nationally-known company goes on a seemingly drunken rant during a national sports event (turns out, though, that it was a stunt!—some say it’s brilliant; others still don’t believe it was planned); or a business accidentally copies and pastes a pornographic image as a response to a customer complaint. All this considered, you, as a small business owner, probably feel pretty confident that you won’t commit a gaffe of this caliber any time soon. Who could be so careless, after all? But that doesn’t mean that you’re in the clear. You might be trying to grow your audience and engagement, but what if you’re just not seeing the results you want? What if you’re putting in the time and effort, and yet every post falls flat? Worse, what if you’re accused of spamming or being bothersome?

Well, this means that you could be making some mistakes of your own. While you’re almost certainly not in the same boat as those hard-hitting brands mentioned above, your small business needs to act like a big player to get ahead in the social media world. In this post, we’ll cover a few things you can do to improve your social media strategy—by tackling common mistakes head-on.

1. Stop posting at weird times. Are you tweeting late into the night or before people have gone to work in the morning? Chances are that you’re not getting the audience you want… because they’re sleeping. Are you posting to LinkedIn during normal work hours? Your post is going to be looked over—most professionals don’t go on LinkedIn until after work hours! Meanwhile, Facebook fans are active in the morning and afternoon, while Pinterest users tend to be night owls.

For more information on the best and worst times to post on social media, check out the link below, and use it as a guide so that you can easily start to reach more fans: Best and Worst Times to Post to Social Media

2. Please don’t try to leech attention from other campaigns and companies. There is an undeniable vitriol reserved for companies that try to do this. They’ll often take a trending hashtag and put it in a tweet that has nothing to do with that topic, which puts their post directly in the middle of a trending conversation. It’s pretty much like when you’re having fun with a group of friends, and suddenly some random person comes up and says something like “Did you guys know I’m a DJ? No one cares. In fact, it’s just plain rude. So if you’re trying to jump on the bandwagon by desperately using trending hashtags that don’t apply to your products and services, just stop. Come up with your own unique hashtag to use in your social media strategy and invite friends and followers to join in; or, you can always look for trending conversations that allow your business to actually contribute relevant thoughts!

3. If you’re not utilizing visual media, you need to start. Are you just posting self-promotional updates such as “We’re open!” or “New special!”, or maybe even just a status consisting of a phone number? (Yes, we’ve seen this.) Well, it’s not drawing the attention you want and need for your social media strategy. Think about it: When you’re scrolling through your social media sites, do you stop to read every update? Of course not. Which ones do you automatically pause at? More than likely, the answer is the ones with photos or videos. So spice up your posts with pictures! If you’re updating about a new product, post a picture of a happy customer with it. If you’re holding an event, come up with a digital flyer to announce it. There are lots of things you can do to ensure your posts stand out in a sea of text. For ideas, visit: Pictures on Social Media via Klout.

4. You’re not updating enough (or consistently enough). When was the last time you updated your Facebook account? How about that Twitter account? If it was more than a week ago, or—cringe—you can’t even remember when you last posted, then it’s time to evaluate your goals. Your social media strategy hinges on your consistency. You might not see a lot of engagement or sharing right away. That’s to be expected. But that doesn’t mean you should stop. You might feel like you’re playing to an empty room, but that’s simply part of growing your social media sites! And, if you update often, search engines will pick up on this and rank your social media sites more consistently. Social media sites do not contribute to the SEO rankings of your main site, but think of it this way: If someone finds your Facebook page before they find you, they can still get in contact with you if they like what they see. And a Facebook wall full of informative, insightful posts is a great way to hook them!
5. The voice you use for your company isn’t consistent. There are far too many incidences of small business owners mixing their personal lives with their professional ones. And in some cases, it’s great to add a humanizing element to your posts: For example, connecting with the community, getting involved with non-profits, or celebrating holidays with customers and clients are all acceptable ways to participate. But if you’re mad about who lost last night’s game or are irritated with a customer or client, remember this: Do. Not. Update. Everything you write on the internet can be found again and used against you in the worst possible scenario. If you respond to an angry customer in an inappropriate way, or if you go on a rant that is construed as offensive, you will have a lot of damage to try to repair when someone accuses you of wrongdoing. And they’ll have the screenshots to prove it. And never, ever post about political or religious thoughts. Keep those on your personal profile—nothing brings out the anger and trolling like politics and religion.

We hope you’ve found these social media tips helpful! It takes a while to learn the ropes, and developing an effective and manageable social media strategy can be tough. But with a little practice, you too can enjoy connecting with customers and reaching out to new fans.

If you want assistance in any way, feel free to contact Internet Local Listings. We have a number of packages available to help you get the most out of your social media and business listings on the internet!

Check out a video here, and share with friends and followers!

[youtube https://www.youtube.com/watch?v=53aSuq-DhIY]

Back to Basics #11: 5 Small Business Marketing Ideas Anyone Can Do

Small business marketing is a tricky thing to get the hang of: Small business owners often struggle knowing when or how often to post updates on social media; what to post about or how to gather content ideas; or even when to start blogging or how to connect with potential readers. It can be overwhelming, to be sure, especially when you are strapped for time and have a limited budget. So in this article, we’re going to talk a bit about a few small business marketing ideas that anyone can do easily and cheaply—whether you’re completely new to online advertising or you’ve been trying your hand at it for a while and just aren’t seeing the results that you want.

1. Develop a PR Strategy. As this article from Entrepreneur suggests, it’s important for all companies, particularly small businesses, to make sure that they have a PR strategy in place. Now, this doesn’t mean that you have to have a large budget or spend a ton of time on it—in fact, small businesses can implement great PR campaigns into their social media strategies. Take the Kleenex example cited in the article: In 2011, Kleenex searched Facebook to find fifty people who posted about being sick. After getting into contact with friends and family members, they sent care packages to the ailing cold-sufferers. The recipients were so pleased that they posted happy pictures of their care packages. Great PR and usage of social media in one shot—and a very cheap maneuver.
2. Start a podcast. Have you ever subscribed to a podcast? They’re great to listen to on the commute to work or in the morning while getting ready to head out for the day. And they’re also easy to make! As Inc.com suggests, you might want to try interviewing other business owners for their point of view on marketing or advertising. Or maybe you’d like to put together a podcast series of how-to’s—for example, plumbers or electrical contractors do very well with these types of podcasts. You can teach people how to do things they want to learn more about, while still drawing attention to your company. It’s a win-win situation!
3. Forget advertising like the big brand names. While it’s perfectly fine to draw inspiration from popular advertising campaigns, you have to remember who the big companies are marketing to. They can reach far more people than you are able to, and they have the budget to pull it off. Don’t waste your time trying to dissect everything a large company does---instead, focus on how you can connect with your local customers in the best way possible. You could try hosting a photo captioning contest on Facebook where the winner gets a coupon. You could try running a “special offer” for a day if one of your tweets gets 50 retweets. Maybe sending out a postcard to your loyal customers is a good idea. Think about these types of marketing techniques and choose one that works for you.
4. Networking with other small business owners. Nowadays, you can easily network online through sites such as LinkedIn. But nothing will ever replace the face-to-face value of networking in person. To meet other people in your industry, attend local seminars. Offer to speak at colleges or other events. If there are conventions in your area, look into speaking on a panel—or if not speaking, attend and ask questions. You could even try going to a book club or submit a press release to your local newspaper. By connecting with other small business owners, you’ll be able to better navigate the local scene and make yourself a go-to brand name in the town.
5. Claim your online listings. Believe it or not, your business could already be listed on places like Google and Bing. The problem is that you haven’t claimed the listings yet. By claiming your own listings, you let your customers know that you exist, and you provide consistent information so that no matter which search engine they use to find you, your information will always be correct. Furthermore, claiming listings helps with online rankings, and once you are listed consistently across the internet, you’ll see more traffic being driven to your site!

Want more information on small business marketing ideas? Subscribe to our posts via email, or you can also like us on Facebook, follow Follow @InternetListing on Twitter and Pinterest, and circle us on Google Plus! Let us know how Internet Local Listings can best assist you with your small business marketing needs!

Watch a video about this topic and share with your followers!

[youtube https://www.youtube.com/watch?v=RsWi7OXDW1Y]

Back to Basics #10: 3 Things You Need to Know About Local Marketing for Small Businesses

Welcome back to another Back to Basics post! In this article, we’re going to talk a bit about a few simple things small businesses need to know about local marketing success.

When a brand is competing on a local level, it doesn’t need to focus on the same things that a national brand does. This much is probably obvious, but let's go over an example to make sure everything is clear. So let's say you’re an auto repair mechanic working in Wheelsville. (Hey, it could happen.) When people search for an auto mechanic, they might just type in “auto mechanic”--a simple, straight-forward query. Google is smart enough that they’ll bring up nearby results based on the searcher’s location, which could be one of a few cities in the area. But if the searcher is in a particularly small area or needs to find a service in a very specific location, they might type in “mechanic in Wheelsville,” and this time, Google will bring up all the most relevant results specific to Wheelsville.

What does this mean for you?

Simple: You need your address and listing optimized in order to get the best placement on search engine result pages. And to help you do this, here are 3 things you need to know about local marketing for small businesses—and they’re easier to get the hang of than you think!

3 Tips for Local Marketing Success!

1. Check and cross-check listings for accuracy. You won’t believe the number of business owners who are completely unaware of the status of their listings. Thousands and thousands of unclaimed listings exist on the internet—from listings on popular sites such as Google Places, to directories you’ve never even heard of (but that should still be used correctly). Use our scanner here to see if your site is listed correctly. (We promise, it won’t bite. Or lead you to a scary abyss.)

2. Local marketing is all about reviews. So get them from as many customers as possible! Offer an incentive for those who want to leave a kind review—a coupon, a complimentary treat, or a free tune-up. Whatever you feel you can offer to a customer for a review is a great way to get them to participate. Search engines derive relevancy from fresh content. For local businesses, some of the best signals you can give to the search engines are great ratings for your locally-listed business. Not to mention, when other customers stop by and read your ratings and reviews, they’ll be pleased with what they find, and of course, enticed to stop in and experience it for themselves.

3. The people who understand local marketing the best are the people who connect with customers. How can you easily (and cheaply) do this? You can pick a few social media sites to join and update regularly. By connecting with your customers via Facebook, Twitter, LinkedIn, or any other social media platform of your choice, you can be sure that customers will always be able to find you. This way, when people search for your business online, they’ll have a good chance of finding your social media sites as well. Basically, the more places you’re listed, the better—people will find you instead of your competitors.

What if you don't have the time to invest in learning or implementing local marketing techniques?

Now, none of this information is particularly ground-breaking. It’s not going to shoot you to the top of the search results overnight. What it will do is give you a great head-start on local marketing for your small business. The sooner you get your business listed consistently, get your customers reviewing your business, and get started connecting with customers via social media, the better.

However, we understand that many small business owners don’t have the time to invest in local marketing strategies. If you’ve read through this article and decided it simply seems like it’s going to take too much of your valuable time, we hear you. Internet Local Listings has over 50 years of combined experience helping small businesses succeed at local marketing. If you feel that you need a helping hand, check out our affordable packages and join thousands of our other satisfied clients across the US and Canada!

If you liked this post, find more news here.

Back to Basics #5: Blogging for Beginners

 

If you’ve never heard the saying “Content is King” then you’d better get used to hearing it now! When you run your own website, the best way to keep your clients up to date and to keep the search engines happy is to post new blog articles. Frequently.

Now, you may be thinking to yourself that you’re not a professional writer. Maybe you’re worried that that you simply don’t have time to update a blog. While you may be correct about not having formal training in writing, it’s more than likely not true that you don’t have the time to do this. You do. You just have to break it down into small chunks. In this article, we’ll talk a bit about how beginners can overcome the fear of putting their writing out there, and how they can find the time to keep updating regularly.

Blogging for Beginners Step 1: Create a List of Topics

Before you begin blogging, it’s a good idea to have a list of potential topics to write about. You may be tempted to just write about what you’re up to when you’re at work, or maybe something that’s going on with your family. While it’s important to keep that human connection in your posts, it’s also important to keep your customers informed of key topics relating to the services you offer. To help illustrate, let’s take a fictional business and talk about a few good topics they could use in their blog.

Sam’s Pest Control is a small, family-owned company in Anywhere, USA. They want to start a blog to connect with their customers and draw in new clients. They might want to write about things like:

• What pest control can do for your home or business
• How you’ll save money in the long run when you use a pest control service regularly
• How to keep your home protected from pests
• Innovations in humane pest control
• How pest control services change with the seasons

And there are probably many more topics to choose from. But as you can see, by thinking outside the box, you can come up with a long list of blog topics that will keep you writing for months to come.

Blogging for Beginners Step 2: Create a Blogging Schedule

Continuing with our Sam’s Pest Control analogy, we’ll take a look at how to build a schedule that you can work with, even if you’re busy running your own business.

Sam works Monday through Friday, and often, he works overtime. He’s exhausted when he comes home and definitely doesn’t think he has hours to spare on blogging. He’s a business owner, not a writer—so how is he supposed to manage all of this?

It’s simpler than he thinks.

First of all, don’t worry about writing grammatically perfect posts. You can edit and use a spell checker and still make your point. Obviously you should try to edit your post so that it makes sense, but don’t presume you have to craft perfect prose to be a successful blogger for your small business.

Second, set aside 15 minutes a night. Write however much you can—a good goal to start with is 100 words. If you do this five days a week, you’ll have one 500-word post to put up by the end of your workweek. And keeping up the schedule of posting once a week is a very realistic, very achievable goal for small business owners. Whether you choose to do it after dinner or right when you get home is up to you. Just create that schedule and stick with it.

Blogging for Beginners Step 3: Create Your Blog

Now that you have a list of topics and a schedule you WILL stick to (we believe in you!), you can go ahead and create your blog. Some people prefer to just update with text on their website. While this can work, it makes it difficult for people to find posts as you start to amass a lot of articles.

The better choice for a small business is to sign up for a free blog at Wordpress.com. You can also choose to go with other platforms like Blogger, but Wordpress has a lot of support and is widely used. In our experience, it runs more smoothly and has more customization options as well.

For your blog name, try to choose something short and to the point. Remember that this is connected to your company, so you’ll want to choose something relevant; something that conveys the company image. Sam’s Pest Control is, thankfully, a short enough company name that he can probably choose that. (It will end up looking something like samspestcontrol.wordpress.com.) If you have a longer company name (something like Sparkle Power Wash and Window Shine Company) you’ll want to shorten it to something that reflects your business’s services, such as “sparklewashco.wordpress.com” to keep customers from getting confused.

Blogging for Beginners Step 4: Customize Your Blog

So you’ve claimed your blog and you’ve prepared lists for post ideas. Good! Now you have to customize your blog and get it set up for visitors to see.

One of the worst mistakes a beginning blogger can make is choosing a terrible layout. The colors are awful, music starts playing when you navigate to the page (hint: NEVER do that; at least give visitors the chance to press play if they’d like to hear the music), and the pictures don’t align correctly.

Thankfully, this is actually a very easy thing to avoid.

When you sign up with your blogging service, they’ll provide free layouts. You can choose from any one of these and make your blog look sleek and professional without having to know a word of coding. Furthermore, most allow you to customize colors, fonts, and pictures, so you can still make the blog look unique without sacrificing utility or aesthetics.

Blogging for Beginners Step 5: Promote Your Blog

Once you have everything set up and you’ve written your first post, you’ll have to promote it. You could have the best blog post in the world, but if you don’t put it out there, no one will find it! The internet is a huge place and there are lots of people vying for the attention of clients, including your competition.

So how do you make sure that the right people see your work?

Post it on all of your social media channels. Facebook, Twitter, Tumblr, Pinterest, LinkedIn—whatever you use, make sure you post a link to your blog. Try submitting to StumbleUpon. Reach out to local press outlets if you have an announcement to make about your company—maybe you’re rolling out a new product, or maybe you’ve hired a new employee and you want to do an employee spotlight. Whatever the news is, you can contact local journalists or blogs and see if they’d like to cover your post.

Finally, make sure your existing customers know about your social media sites and your blog. Invite them to follow you or sign up for a newsletter and you’ll be surprised at how many people will be happy to oblige!

Good luck with your new blog! With regular contributions and some effort to get the word out, you’ll soon be seeing new visitors and increased interest in your small business. And if you need help with the marketing aspect of this, don’t hesitate to contact Internet Local Listings. We’re social media marketing experts and would be happy to help you market your site!

5 Ways to Try New Marketing Strategies this Summer

2014 is already almost half over. We’re quickly heading into summer, and with that change come a different set of goals and priorities for business owners. Whether you own a contracting business or a salon, your summer advertising is going to have to change to better accommodate your clients and customers!

For many small businesses, the budget available for advertising and marketing purposes is scant, and that makes the prospect of shifting gears for your marketing campaigns rather frightening, to say the least. But changing your focus doesn’t mean you need to shell out tons of money. Here, we’ll look at 5 ways you can try out new marketing strategies this summer without breaking the bank and changing up everything you’ve put in place already.

1. Shift Marketing Strategies to Include More Social Media Engagement. You’ve heard it before, and you’ll hear it again here: social media is imperative to your marketing success. If you’ve been lax on updating Facebook or sending out tweets, now is the time to brush up on it. Connect with your customers and clients in a meaningful way while they have lazier days at home over the summer months.
2. Redesign Your Website. Is your website looking a little outdated or neglected? Now’s the time to revamp it. Invest in a little extra cash for a great designer and make sure that your site is attractive, informative, and easy to navigate. By doing this, you’ll make sure you put your best face forward for the summer, and you’ll be able to update your current events and seasonal specials while you’re at it.
3. Hold a contest. It doesn’t have to be an in-depth or complicated endeavor. You can do a number of things easily and affordably through your own website or social media pages! For example, you can post a funny photo related to your industry, and ask people to come up with a caption for it. The best one gets a coupon or a free service. You could also have people vote on something, such as the best new product, or ask them for assistance in coming up with a new special. People love getting involved!
4. Take a look at your keywords. Have you been ranking consistently under one keyword but just can’t seem to get a foothold on Google with any other keywords? It may be time to let them go and choose different ones. Use free tools such as the Google Keyword Planner or just do a simple search to see what kinds of results you get. Then plan accordingly.
5. Start a blog. If you haven’t jumped on the blogging bandwagon yet, now’s a great time. Sign up for a free blog from a site such as Wordpress.com and begin updating regularly. Talk about company news, plans, specials, and events. Let your clients and customers know what’s going on with you! Not only does this help keep them informed, but you’ll be noticed more by search engines when you’re continually providing your site with fresh content.

Shifting marketing strategies doesn’t have to be scary. Most of these can be done in-house for very little money. However, you should understand that it can be time consuming to blog regularly, manage keywords, update social media, and redesign your site. If you’re thinking of switching up your approach to marketing but don’t have the skills or resources to do it all on your own, just contact the internet marketing experts at Internet Local Listings. We’d be happy to walk you through the process and assist you in any way possible! Good luck with all your new marketing strategies!